In order to provide a simple shopping experience for our customers, we provide a flat rate delivery fee of $9.95 per order. In order to maintain this delivery price for all our customers, we utilise a number of shipping services depending on a customers location. We prefer to use couriers where possible as it is far cheaper than domestic postage, so we ask that if possible you provide a street address in your shipping information. If this is not available simply include your standard delivery address.
With some of our heavy products such as Kinetic Sand, or large items like Kitchens, it is not possible to absorb the cost of additional shipping to remote areas, so you may see a bulk item surcharge on some products.
We aim to dispatch all orders within 2 days from the date of order, often orders are dispatched the day you submit them but in our busy periods a 2 day window is needed to ensure all orders make it out safely. Once your order is dispatched you will receive a notification via email, with any related tracking information.
If you are after an urgent delivery or wish to know timeframes to your area, please submit a request on our Contact Us page supplying address and product information.